SilkSilky Reviews
(Rated by 1329 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Klarna
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
10
%OFF20
%OFF15
%OFFOverall Rating
4.0
Base on 6 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.3
- Good Value4.7
- Customer Service4.5
- Price & Quality5.0
- Return Policy5.0
Recent Customer Reviews (6)
Marietje van Opijnen
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Diana Moore
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Nicolette BĂ©land
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Kathleen Rice
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Dominic Horton
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Kristin Sankt
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SilkSilky Pricing
100% Mulberry Silk Pillowcase
$24.95
10Pcs Bundle Pop of Brights Silk Scrunchie
$38.95
10Pcs Pure Silk Midnight Scrunchies
$39.95
10Pcs Pure Silk Midnight Scrunchies Bundle
$59.95
Pure Silk Lace Neck Split Hem Nightgown
$84.79
Binding Trim Classic Pure Silk Pajamas Set
$136.69 - $137.75
Pure Silk Lace Trim Slip Dress Nightgown
$74.15
Pure Silk Binding Trim Pajamas Set 2Pcs
$136.69
Silk V-Back Nightgown Slip Dress
$84.75
Shipping Fee
$8.99
Free Shipping Threshold
over $59
Payment Methods
Accepted Payment Options:
Prices for items on Silksilky.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Klarna
Payment Process
- Payments can be made online during the checkout process.
- For SilkSilky credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
SilkSilky Pros & Cons
Pros
1
Positive Reviews: Some customers have reported positive experiences with SilkSilky, mentioning good communication and quality of the fabric. For example, one reviewer appreciated the soft and luxurious feel of the silk shirt, and another found the tank to be well-constructed and fitting perfectly.
2
Reasonable Pricing: SilkSilky is often noted for offering reasonably priced silk clothing, which is a significant advantage for customers looking for affordable luxury.
CONS
1
Poor Customer Service: Many reviewers have expressed dissatisfaction with the customer service, citing issues such as unresponsive AI automated emails, contradictory messages, and difficulty in getting refunds or exchanges.
2
Quality Issues: Several customers have reported problems with the quality of the products, including seams coming apart, garments not being true to size, and poor construction.
3
Packaging Issues: There have been complaints about the packaging, with some customers receiving damaged items due to improper wrapping and handling by the courier.
4
Return Policy Issues: The return policy has been a significant point of contention, with many customers reporting difficulties in returning items and receiving refunds, often at their own expense.
SilkSilky Features and Benefits
Features
Soft and Smooth Texture
Silk is incredibly soft and comfortable to wear, making it ideal for sleepwear.
Breathable and Temperature Regulating
Silk allows for better air circulation, keeping you cool in the summer and comfortable in the winter.
Hypoallergenic
Silk is naturally hypoallergenic, reducing the likelihood of skin irritation and allergic reactions.
Moisture Retention
Silk helps maintain optimal hydration levels, preventing dryness and irritation.
Anti-Aging Properties
The smooth texture of silk reduces friction on the skin’s surface, helping to prevent wrinkles and premature aging.
Reduces Friction and Breakage
Silk’s smooth surface minimizes hair breakage and split ends, and prevents tangles.
Adds Shine
Silk can help add shine and luster to your hair.
Strong and Resilient Material
Silk is highly durable and long-lasting, making it a worthwhile investment for sleepwear.
Multi-Site Layouts
SilkSilky uses Shopify’s multi-site layouts to drive international expansion and provide localized experiences for users in each country.
Advanced Customization Features
The brand leverages Shopify’s advanced customization features to tailor promotional activities, product displays, and user management to specific regions.
ERP Integration
SilkSilky integrates their custom ERP system with Shopify, enabling dynamic data analysis on sales forecasts, production schedules, inventory estimates, and stock levels.
Checkout Page Customization
SilkSilky customizes the checkout page to prioritize frequently used payment methods, improving conversion rates in different markets.
Customer Feedback
The brand uses a user survey triggered after each order to gather valuable feedback, which has a response rate more than three times that of email marketing.
AI-Driven Customer Service
SilkSilky implements AI-driven Reamaze Live Chat Helpdesk CRM app to manage customer service more efficiently.
Shopify Flow
The brand uses Shopify Flow to flag high-risk orders and automatically put them on hold for payment, reducing the chances of returns.
Joy: Rewards & Loyalty Program
SilkSilky adopts the Joy: Rewards & Loyalty Program app to support point-based rewards, advanced tier privileges, and discount stacking.
Reasonable Pricing
SilkSilky is often noted for offering reasonably priced silk clothing, which is a significant advantage for customers looking for affordable luxury.
30-day Return Policy
Silksilky.com has a 30-day return policy for most items in new condition.
Free Standard Shipping on Orders Over $59
Silksilky.com offers free standard shipping on orders over $59.